Last updated: August 2026
Custom software is built to your specification and cannot be resold, so refunds work differently here than they do for an off-the-shelf product. This policy sets out exactly how we handle it.
Before work begins
If you cancel after paying an advance but before development starts, the advance is refunded in full less any transaction charges already incurred.
After work begins
- Work completed and delivered up to the cancellation date is chargeable.
- Any balance from your advance beyond the value of completed work is refunded.
- Where completed work exceeds the advance, the difference is payable.
Milestone payments
Milestone payments are released against delivered and accepted work. Once a milestone is accepted, that payment is non-refundable, because the deliverable has been handed over.
Where we cannot deliver
If we are unable to deliver what was agreed in the scope document, and the cause is ours, you receive a full refund of amounts paid for the undelivered portion.
What is not refundable
- Third-party costs already paid on your behalf — domains, hosting, SSL, gateway registration, app store fees, smart contract deployment gas.
- Work completed and accepted before cancellation.
- Support and maintenance periods already elapsed.
- Delays or cancellation caused by material not being supplied to us.
How to request a refund
Write to info@mlmhub.in with your project reference and the reason. We acknowledge within 3 working days and settle approved refunds within 10 working days, to the original payment method.